Returns Policy

Consumer Returns

If you are not entirely satisfied with the products that you have recieved you may return them to us within 14 days of receipt. We will be happy to provide a refund, providing the items are returned in perfect condition.

Please email info@dalstonmillfabrics.co.uk for returns authorisation and full instructions.

The cost of returns will need to be covered by you the customer. We do not offer a free returns service.

Claims or refunds will not be considered for fabrics or items that have been utilised or cut. Please ensure the fabrics suitability before usage. If the returned fabric is in non-saleable or damaged condition, a refund cannot be provided.

Business Returns

Orders placed by business entities are not covered by the same protections as consumers (above). Each business return request is individually assessed, and specific criteria must be met before approval. All returns require management approval before being sent back to us.

Faulty Items

If in the unlikely event that your item is faulty, please email our customer service team at info@dalstonmillfabrics.co.uk. Where possible please attach an image showing the issue and we will provide further information by return.

Our Returns Address

Dalston Mill Fabrics Returns

Unit 9 Stafford Industrial Estate

Hillman Close

Hornchurch

RM11 2SJ

Customer Services - We can help with your return

Email Us: info@dalstonmillfabrics.co.uk

Call us: 0207 249 4129